Terms & Conditions

1. Website Usage

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, infringe the rights of others, or interfere with the operation or security of the website.

2. Product Information

We make reasonable efforts to display accurate product descriptions, specifications, images, and other information. However, actual product appearance, packaging, colours, or specifications may vary where applicable.

If you require clarification about a product's specifications or suitability, please contact our team before placing your order.

3. Pricing and Orders

Product prices, availability, offers, and applicable charges are displayed on the website where available and may change from time to time. An order is subject to confirmation, product availability, and successful payment where applicable.

If a pricing, listing, or availability error occurs, we will take reasonable steps to contact you and resolve the issue in accordance with applicable law.

4. Payments

Customers must provide accurate information required to complete a purchase. Payments may be processed through third-party payment providers and are subject to their applicable terms and security procedures.

Orders may not be processed until the required payment has been successfully confirmed.

5. Shipping and Delivery

Orders are processed subject to product availability and order confirmation. Delivery timelines may vary depending on the destination, courier service, product availability, and logistical circumstances.

Customers are responsible for providing a complete and accurate shipping address and valid contact details.

6. Returns, Replacements and Refunds

Products are generally non-returnable and non-refundable, except where applicable law requires otherwise or a replacement request is approved under our published policy. Damaged, defective, or incorrect products should be reported within 48 hours of delivery.

Please refer to our Shipping & Cancellations Policy for further details regarding eligible replacement requests and order cancellations.

7. Order Cancellation

Cancellation requests may be submitted within 24 hours of placing an order, provided it has not been dispatched. Once an order has been shipped, cancellation may not be possible, subject to applicable law.

8. Intellectual Property

Website content, including text, graphics, logos, photographs, and other materials, may be protected by intellectual property laws. You may not reproduce, distribute, modify, or commercially use such material without appropriate authorisation, except where permitted by law.

9. Limitation of Liability

To the extent permitted by applicable law, Dpack shall not be liable for indirect or consequential losses arising from website interruptions, third-party services, or circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

10. Third-Party Services

Our website may use or link to third-party services, including payment gateways and delivery providers. Your use of those services may be subject to their own terms and policies.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page and will apply as permitted by applicable law.

12. Governing Law

These Terms & Conditions are subject to applicable laws of India. Any disputes will be handled by the competent courts or forums having jurisdiction under applicable law.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Dpack.