Privacy Policy

1. Information We Collect

We may collect information such as your name, phone number, email address, billing address, shipping address, order details, and other information you voluntarily provide when placing an order, contacting us, or submitting an enquiry.

2. How We Use Your Information

Your information may be used to process and deliver orders, respond to enquiries, provide customer support, communicate order updates, manage cancellations and replacements, improve our website, and meet applicable legal requirements.

3. Payment Information

Payments may be processed through third-party payment service providers. Your payment information is handled according to the relevant provider's policies and security procedures. We do not intentionally store complete payment card details on our website servers.

4. Sharing of Information

We may share necessary information with delivery partners, payment processors, technology service providers, and other service providers when required to fulfil your order or operate our business. Information may also be disclosed when required by applicable law.

We do not sell your personal information to third parties for their independent marketing purposes.

5. Cookies and Website Data

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the user experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain information may need to be retained where legally required or necessary for legitimate business purposes.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page. Your continued use of the website after an update is subject to applicable law and the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact Dpack.