Shipping & Cancellations Policy

1. Can I Return an Item Ordered from Dpack?

All sales are generally non-returnable and non-refundable. However, if you receive a damaged, defective, or incorrect product, you may request a replacement (not a refund) by contacting us within 48 hours of delivery.

The item must be unused, in its original condition, and must include all original packaging materials.

2. Is There a Refund Option?

We currently do not offer refunds for purchases. Only replacement requests are accepted in cases involving verified damaged, defective, or incorrect items.

3. Can I Cancel My Order?

Orders can be cancelled within 24 hours of placing the order, only if the order has not been dispatched.

Once the order has been shipped, cancellations or refunds are not possible.

4. Shipping Policy

Orders are processed and dispatched according to product availability and order confirmation. Shipping and delivery timelines may vary depending on the delivery location, courier service, and other logistical factors.

Customers should ensure that the shipping address and contact details provided at checkout are accurate and complete.

5. Contact Us

For shipping enquiries, replacement requests, or order cancellation assistance, please contact Dpack