Return & Refund Policy

1. Can I Return an Item Ordered from Dpack?

All sales are generally non-returnable and non-refundable. However, if you receive a damaged, defective, or incorrect product, you may request a replacement by contacting us within 48 hours of delivery.

The product must be unused, in its original condition, and accompanied by its original packaging and included accessories, wherever applicable.

2. Is There a Refund Option?

Dpack generally does not offer refunds for purchases. Replacement requests may be considered for verified damaged, defective, or incorrect products, subject to inspection and approval.

Please contact our support team within 48 hours of delivery and provide your order details along with photographs or videos showing the issue.

3. Can I Cancel My Order?

Orders may be eligible for cancellation within 24 hours of placing the order, provided the order has not yet been dispatched.

Once an order has been dispatched or shipped, cancellation requests will generally not be accepted. Refunds are not available under this policy.

4. How to Request a Replacement

If you receive a damaged, defective, or incorrect product, contact our team within 48 hours of delivery. Include your order number, a description of the issue, and clear supporting photographs or videos.

Our team will review your request and inform you about the next steps. Replacements are subject to verification and product availability.

5. Contact Us

For replacement requests, order cancellations, or questions regarding this policy, please contact Dpack.